The prices that are displayed are the correct prices at the time of publishing and there are no other hidden charges or VAT added to these prices.
We reserve the right to alter, amend or change the times, delivery, prices and stock at any time without prior notice or explanation.
Portrayal of products
Most of our toys are made from natural materials, some are either hand made or hand finished and although every effort has been made to portray these items accurately, slight variations may occur. We cannot take responsibility for any errors made.
All measurements are quoted approximate and colors may slightly vary for each product.
To keep our prices for you low, and to look after our environment, we try to use recycled packaging so if it looks like our boxes have been used, that is because they probably have been!
We try to always keep sufficient stock of all of our products, but there may be times where we cannot send your order out immediately and may have to wait for our suppliers to deliver. We will advise you if that is the case and give you the best time estimate for the delivery.
We only supply products of the highest quality and hope that you will be delighted with your purchase. However, if for any reason you are not satisfied with the product, please contact us by e-mail at firstname.lastname@example.org and we will be happy to exchange it or refund the money.
We regret that the postage, packaging and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded.
You can return the goods to us within 14 days in its original condition and packaging. This does not affect your statutory rights.
Please obtain proof of postage if returning an item, as claims for lost items without proof of posting will not be accepted. We are unable to refund cost of postage with the exception of faulty goods or where an error has been made with your order.
You can cancel your order before it is dispatched, by contacting email@example.com but please note that most of our orders are dispatched within 24 hours.
You have a legal right to cancel your order within 7 working days of receiving the goods. You should do so by contacting us first by e-mail firstname.lastname@example.org and returning the goods to the provided address at your own expense. Goods should be unused, unworn and with any labels attached and in their original packaging. We will then cancel and refund your original order excluding P&P charges. Please see Returns for more information.
Please note your right to return the product does not apply to any tailor made items made to your specifications. These may only be returned if they are faulty.
All rights, including ownership of this website are owned by oskarandcatie.
Any use of this website or its contents including copying, storing it or them in whole or parts, other than for your personal, non-commercial use without the written permission of oskarandcatie is prohibited.
You may not modify, re-post or distribute anything on this website for any purpose.
All of our products comply with appropriate safety and regulations.
All of our toys comply with European Toys Safety standards and where appropriate carry CE Marks.
If the manufacturer needs to recall the product for any reason we will contact you as soon as possible.
Total liability of oskarandcatie (further 'we') for any claims howsoever shall not exceed the price of goods supplied by oskarandcatie to the customer.
'We' shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. We also cannot accept any liability for a failure to comply with instructions specifically stated on the website. This does not affect your statutory rights.
'We' do our utmost to check the accuracy of the information provided on our website, however 'we' cannot guarantee that this information will be error free and the user acknowledges that information, products and services published on this website may include inaccuracies and typological errors.
We take a great deal of effort in insuring our website is problem free and free from viruses, however this cannot be guaranteed.
You are responsible to protect your password and account and any activities that occur under your account. "We" shall not be liable to any person for any loss or damage, which may arise as a result of any failure by you to protect your password and account.
'We' shall not be accountable to any person for loss or damage, which may occur to computer equipment as a result of using this website.
Your privacy is important to us. We only use the information we collect about you very carefully, lawfully and in accordance with Data Protection Act 1998.
We do not hold credit card information. All the payments are made through a secure website (PayPal) using the latest security measures. For more information on security please check PayPal website.
If you have any other questions, please do not hesitate to contact us.